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You can always reach our support team via email at support@totemnutrition.com for additional questions or locating your order. Please read through the FAQ below and head to our blog to learn more about our products. 

 

GENERAL PRODUCT QUESTIONS & HELP

My dropper is clogged. What should I do?

Sorry about that! Sometimes it happens when the ingredients settle - that can happen when the product is all natural and there are no binders or fillers. First, make sure the lid is securely fastened and give the bottle a good shake. That might dislodge it. If not, carefully pop the rubber end off and rinse the dropper with warm water until the clog is gone. Then carefully dry it, and insert the rubber end back into the dropper. 

Who are you?

Good question - Check out our About Us page to learn more.

What do people think about your products?

People tend to really like them. We use excellent quality ingredients and only work with premier manufacturers in the United States. You can read more about what people are saying on our Facebook Page or in our Success Stories.

Can I take Totem products with my prescription medication?

You will need to contact the doctor who prescribed your medication to ask this question. We are not doctors and we do not provide medical advice.

What Do Your Products Do?

In general, all of our products are designed to work with your body to help you feel more vitality, vivaciousness, and general well-being. Each product is made of adaptogens that have been used in traditional healing for millennia and their safety and effectiveness have been validated by modern science. Adaptogens are natural ingredients that normalize, and eventually optimize, physiological functions that have been negatively affected by chronic stress to return your body to homeostasis.

Can I take Totem products if I am pregnant or breastfeeding?

Please consult your doctor before using our products if you are pregnant or breastfeeding.

Can I take Totem products prior to or after undergoing surgery?

Please consult your doctor before using our products  if you are pre or post surgery.

Which product is right for me?

All of our products can do wonderful things for you. Each product is all natural and is formulated to regulate hormones, reduce inflammation, and promote healthier bodies in general. Put simply: Lucid helps make your sleep more effective and helps you wake up with energy and clarity, which in turn will make your days better. Pulse was designed to help women find and embrace their sexual power and their inner calm, which in turn will make their quality of life more enjoyable. And, Revive, is a power-packed elixir with constituent parts that will help give your entire body a tune up and return you to your youthful exuberance, your skin, bones, joints, metabolism, and energy will feel like you stepped back into your body a decade ago.

Can I take Totem products with my other over the counter supplements?

Yes, but it's up to you to research and understand any interactions that might occur. 

Are your products for men or women?

Both men and women can benefit from our products.

Do you have a question that we missed?

Email us.


LUCID

What is Lucid?

Lucid is our flagship product, and we’re really proud of it. It’s an all natural sleep optimizer. What does that mean? That means that Lucid gives your body the building block it needs to create not only an amazing night of sleep, but also an energetic and refreshed wake up. The ingredients in Lucid were specifically formulated to help you create feel good neurotransmitters, improve your hormonal equilibrium, and assist in repairing soft tissue while you sleep. Lucid is non-habit forming, made with non-gmo ingredients, and is made in America. Head over to the Lucid Product Page  for more information.

Do I need to refrigerate Lucid?

No. Lucid should be stored safely in a cool, dark place, but there is no need to refrigerate.

When should I take Lucid?

Lucid is designed to be taken thirty minutes prior to bed to optimize your sleep and recovery. We do not suggest taking Lucid if you are not planning on going to bed, because it will cause drowsiness.

Will Lucid make me drowsy?

Yes! Lucid is supposed to make you feel drowsy and ease you into sleep when you take it. Its anti-stress, anti-inflammation, and restorative properties will help you fall asleep. Lucid should not make you feel drowsy in the morning after taking it the previous evening. If you feel lethargic upon waking, we suggest taking a smaller serving size in the evening.

What is the suggested serving size?

This depends on you. While testing Lucid, our team found that women need way less than men to feel Lucid's effects. After some experimentation, we've found the sweet spot for women to be 5 - 11 drops. If you're taller or heavier, take more. For men, we suggest starting at 15 drops to see how you sleep, and then bump up your servings accordingly. Once you’ve established your personal baseline, you can take up to 30 drops (⅔ of a dropper) per use.

How long will one bottle of Lucid last?

One bottle of Lucid should last  30 days if taken at the suggested serving size of 30 drops. If you're taking less than the suggested serving per night, obviously the bottle will last longer depending on how much you're taking.

Is Lucid for men or women?

Both men and women can benefit from Lucid.

Why do I put Lucid under my tongue?

Maximum absorption. Administering Lucid directly under your tongue absorbs Lucid’s bioactive molecules directly into your bloodstream. By absorbing Lucid through your mouth, you’ll bypass liver metabolization and bioactive degradation that would occur in your gastrointestinal tract if you consumed it by swallowing.

How long should I keep Lucid in my mouth?

60 - 90 seconds. While you have Lucid in your under your tongue, we also suggest gently using your tongue to coat the inside of your mouth and gums with Lucid.

Can I take Lucid with my medication?

You will need to contact the doctor who prescribed your medication to ask this question. We are not doctors and we do not provide medical advice.

Is Lucid a vegetarian / vegan product?

Definitely not vegan - because it contains animal products. If you are cool with animal byproducts, then Lucid is vegetarian. Lucid contains bovine colostrum, a powerful and immune boosting first milk a mother cow makes, and velvet antler extract, which is clipped antlers from an elk. Neither the elk nor the cows are harmed while gathering these ingredients. 

Are there any harmful side effects to using Lucid?

Not that we know of. The all natural, adaptogenic ingredients of Lucid have been used for centuries in Traditional Chinese and Ayurvedic medicine.

Will Lucid make me have crazy dreams?

A lot of folks have reported more vivid and intense dreams while using Lucid. Your experience might vary.

Can I take Lucid every night?

Yes. You can take Lucid every night without fear of habit formation or dependance.

Will Lucid affect my body’s natural testosterone production?

No, Lucid will naturally bolster and increase your body’s naturally occurring hormonal cycles and production. Our goal is to make your body run better, not to become dependent on a supplement. 

Can I take Lucid if I am pregnant or breastfeeding?

Please consult your doctor before using Lucid if you are pregnant or breastfeeding.

Can I take Lucid prior to undergoing surgery?

Please consult your doctor before using Lucid if you are pre or post surgery.

Is Lucid all natural?

Yes - The all natural, adaptogenic  ingredients of Lucid have been used for centuries in Traditional Chinese and Ayurvedic medicine.

Do you have a question that we missed?

Email us.


REVIVE

What is Revive?

Revive is a power-packed, mega serving of Velvet Antler Extract, our signature ingredient. Totem's Strategic Advisor, Rana, (aka the badass business lady who tells us what to do with our lives) reports that Revive makes her feel, "...twenty years younger."  Your mileage may vary. In general, velvet antler extract, Revive’s main ingredient, has been used in Traditional Chinese Medicine for over 2,000 years. It was known as “Emperor’s Tonic” because of its incredible, total body revilatilization effects. It’s anti-inflammatory, full of amino acids - which are necessary for thousands of physiological and psychological processes in your body, and packed glycosaminoglycans - which are the regulators of new cartilage production. It also is one of nature’s richest sources of IGF-1, a growth factor that assists in muscle growth.

Can men and women take Revive?

Definitely. Both men and women can benefit from Revive.

Is Revive vegan / vegetarian?

Definitely not vegan - because it's mostly made of animal products, velvet antler extract from elk. If you are cool with animal byproducts, then Revive is vegetarian. Velvet antler extract, is clipped growing antlers of elk. Once their antlers are clipped they keep on doing elk things and go about their elk days. 

Do I need to refrigerate Revive?

No you don’t. Store Revive in a cool, dark, place with the cap securely in place.

When should I take Revive?

We’ve found it’s best to take Revive on an empty stomach in the morning. If you tend to be sensitive, make sure to eat after taking Revive. Some people report feeling energized after taking Revive, so we do not suggest taking it before bed.

How much should I take?

We suggest taking ⅔ of a dropper (30 drops) of Revive.

Can I have Revive everyday?

Yes.


PULSE

What is Pulse?

Pulse is well....Pulse is a lot of fun. First off, it's delicious. It has a dark chocolatey, vanilla-y (sure, that's a word), and subtle maple syrup vibe going on that makes it feel like a treat to take. Pulse was designed to make sure that women's hormones were moving along as expected each month - mostly because our founder was pretty fed up with irregular, monster periods and debilitating PMS even though she was eating right, sleeping plenty, and being active. Pulse definitely helps with all of that, and when your hormones are in check and you're doing everything else right....well, increasing and improving the desire, frequency, and intensity of sex is just a natural consequence of everything moving like it's supposed to. Oh, and we loaded this formulation with a whole bunch of traditional aphrodisiacs, too. 

Can men take Pulse?

Pulse was designed with women’s hormones in mind, but men can take and benefit from pulse. Balanced hormones are good for everyone!

Do I need to refrigerate Pulse?

No you don’t. Store Pulse in a cool, dark, place with the cap securely in place.

Is Pulse vegan / vegetarian?

Definitely not vegan - because it includes velvet antler extract from elk. If you are cool with animal byproducts, then Pulse is vegetarian. Velvet antler extract, is clipped growing antlers of elk. Once their antlers are clipped they keep on doing elk things and go about their elk days. 

When should I take Pulse?

Pulse can be taken at your convenience, but we’ve found that it works best when taken on a mostly empty stomach. Some people like to take it in the morning to have a calm and relaxed day, and some people like to take in the evening to wind down.

How much should I take?

We suggest taking ⅔ of a dropper (30 drops) of Pulse.

Can I have Pulse everyday?

Yes.


GEAR

My new gear kinda smells like vinegar, what’s up with that? What can I do about it?

Since each piece of gear is made to order just for you, it comes right from the printer to your door. If there’s a scent, we suggest tossing your gear in the laundry before wearing it.


SPECIFIC INGREDIENTS

What is Velvet Antler Extract?

Amazing question! Velvet Antler Extract is such an incredible ingredient that we’ve written an entire blog post about it. You can check it out by clicking this link.

What is a 43:1 ratio?

For every 43 pounds of elk antler used, we get 1 pound of finished velvet antler ingredient ingredient. This makes our formulation exceptionally concentrated.

Does harvesting the Velvet Antler Extract hurt the elk?

No. The elk are not harmed when their antlers are harvested. An onsite veterinarian oversees the harvesting process to ensure that the elk are treated exceptionally and experience no stress. The elks’ antlers are trimmed each spring when they are in their cartilaginous, fastest growing, and most nutrient dense state. During this time of year, antlers grow approximately one inch per day. We liken this harvesting process to trimming your toenails. Besides not wanting to hurt the elk, caring for the animal during harvesting is our own best interest, too. A stressed animal would not produce superior product. We only sell superior product.

What happens after the antlers are harvested?

The antler is freeze-dried within 5 minutes to preserve its nutrient density and bioactive availability of growth factors. This allows for a protein concentration of 95% in our products. We then use a proprietary 3 step method to extract the antlers growth factors, proteins, and nutrients into organic grape alcohol. The elk then go about their day as usual.

Why do you use organic grape alcohol?

Grape alcohol stimulates the absorption of the components of our products, and preserves the organic compounds of our product. Our grape alcohol is hypoallergenic, organic, gluten free, and non-GMO.

Can you tell me more about your ingredients?

Sure! In fact we’ve dedicated an entire blog post to Lucid’s ingredients. You can find that by clicking this link.

What is an adaptogen?

Adaptogens are all natural compounds that promote a resilience to stress and promote homeostasis. A lot of adaptogens have been used in traditional medicine for millennia.

Do you have a question that we missed?

Email us.


Shipping, Returns & Order Processing

When will my order ship?

We hand pack every order with love and usually ship the next business day after you place your order - unless an item is on backorder. If an item is on backorder, we'll email you to let you know that there might be a delay. We ship from Santa Monica, CA.

When will my gear ship?

Each piece of gear is made to order just for you. On the high end, it can take 4-8 days for the order to process, and up to an additional 5 for the gear to make it to your door. Usually, it takes about a week total from the date the order was placed. If we notice that anything is slowing down your gear order, we’ll be sure to reach out to you at the email provided. We’re currently working on improving the efficiency of our gear production and shipping. In the meantime, we appreciate your understanding as we learn and grow into a more efficient company!

How much will it cost to ship to me?

We cover shipping because we love you. The only shipping cost we don’t cover is any expedited shipping. If you’d like expedited shipping, please email us before placing your order.

How will you ship Totem goodness to me?

We ship via USPS first class mail.

How long will it take to get to me?

Once we've shipped it, usually 2-3 days depending on where you live. We ship from Santa Monica, CA. You can use this map to determine how many days it might take to get to you. Use 904 as the 3 digit zip and city.

I need that sweet Totem in my life stat - can you overnight it to me?

For an additional fee, yes we can. Please email us at support@totemnutrition.com before placing your order to make this happen.

Are you available outside of the United States?

No, all Totem products are only available to the United States. Sorry, pal.

My order hasn’t arrived yet. What do I do?

Hmm, waiting is the worst. Shoot us an email that includes your order number, and we’ll look into it ASAP.

My order came and some of the product is damaged. What do I do?

Booo, that’s frustrating. Shoot us an email with your original order number and a pic of the damage. We’ll drop fresh product in the mail for you the next day (with extra padding this time) at no cost to you. 

I am not good at computers, can I place an order over the phone?

No, sorry, we don’t offer sales over the phone.

I have a product question, can I call you?

No, sorry we don’t offer phone support. You can definitely email us, though. 

I’m having technical trouble with your website. Can you please help?

Email us at support@totemnutrition.com

I want to return a product - what do I do?

Email us at support@totemnutrition.com we offer a No Stress Money Back Guarantee. 

Where can I reach you?

Shoot us an email at support@totemnutrition.com

Do you have a question that we missed?

Email us.